Accountancy
101
Agriculture, Fishing
1
Finance, Insurance
100
Call Centres
0
Catering & Hospitality
65
Construction, Property
108
Customer services
52
Defence/Armed Forces
52
Education
3
Electronics
71
Engineering, Manufacturing 119
Graduate, Trainees
59
Healthcare & Nursing
74
Human resources
73
IT & Internet
358
Legal
63
Management consultancy 73
Marketing, Advertising, PR 92
Media, Creative
6
Non-profit, Charities
0
Public sector & Services
9
Recruitment sales
79
Retail, Wholesale
58
Restaurant & Food Service 13
Sales
130
Science
17
Secretarial, Administration 18
Security
0
Senior appointments
8
Telecommunications
3
Transport, Logistics
6
Travel, Leisure, Tourism
28
Other
61
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Customer services Vacancy 183 |
| Post:German Customer Service
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
|
| Work place: |
Glasgow
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| The announcement text: |
Scope of responsibilities:
To provide a single, professional and bureaucratic-free point of contact for all installation and commissioning staff material queries and services.
Main responsibilities will include:
To provide a fast track order process for field staff direct to customer site during the installation and commissioning period.
Process installation requests using appropriate applications for product group
To report and reduce queries by identifying recurring issues and reasons for ISC requests.
Track all part requests using the excel spreadsheet.
Provide accurate data entry.
Provide interface with the customer.
Liase in a professional manner with contacts, third party providers and customers.
Remain up to date with new processes and procedures.
Communicate effectively and professionally via telephone and e-mail.
Meet SLA for response times.
Accurately title and archive mails within Microsoft outlook.
Attend and contribute e to training sessions.
Follow Policies as per company handbook.
Arrive on time to commence shift.
Key skills required for this position include:
Excellent customer service skills
Excellent English verbal and written communication skills
The ability to work under pressure.
Enthusiasm and commitment
A commitment to working with others as part of a team
Flexibility in hours
Good keyboard skills
Working knowledge of Microsoft Office Tools, Email and the Internet.
Experience of the Programme is essential.
|
| Contact information |
| Employer: |
|
| Email: |
206@jobinbirmingham.informnow.com
|
| Phone: |
0131 555 0284
|
|
| |
Publication date: 2009-03-27 07:11:02
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